Personal Information We Collect
We collect your information in a variety of ways depending on how you interact with us and our products and services, including through our website, social media platforms, and advertisements.
Purchase Information: When you purchase one of our products through the Site, we will collect your name, email address, phone number, shipping address, billing address and payment details (payment card number, expiration date, CVV/CVC, etc) to fulfill your order. To complete your purchase, you may also use one of our payment partners, such as PayPal, Tng or Atome.
Loyalty Program: If you create, or have already created an account with us, you may be automatically eligible to participate in our loyalty program, which will provide you with access to rewards, based on your spending. We will use your Personal Information (name, email address, details of your purchases and how much you spend in our Store) and other information in our legitimate interests to administer our loyalty program, including monitoring your expenditure with our Store, to provide you with rewards and to enable you to redeem them and to communicate with you about the program.
Contact Us: We will collect your name and contact information (email address and/or phone number) as well as any other information you provided when you interact with us. Customer service communications may also include chatbots, or other artificial intelligence tools to better serve our customer’s needs. We use this information to track and respond to your inquiries, customer service matters, or to let you know about our products and services.
Product Reviews on the Site: If you submit a review on the Site, we will collect your name, email address and any information (including photo or video) you choose to submit in your review. Although we will not display your email address, your name and review will be publicly available through the Site. Please be mindful not to post information if you feel uncomfortable with it being public.
Affiliate Program: If you use our affiliate program or other referral programs to send promotional messages to one or more of your contacts, we will collect the recipient’s email address and use it to send the referral message.
How Do We Collect Your Information
We use the following technologies to automatically collect personal data when you browse our website, and interact with our content, advertisements, and related features.
Web beacons, pixels or tags: A web beacon is a small graphic image placed on website pages, e-mails, advertising, and other marketing communications that can be used for such things as recording the pages and advertisements clicked on by users, or tracking the performance of email marketing campaigns. This may also include information about your device or browser.
Web logs: Web logs track actions occurring on the Site, and collect information, including your browser type, operating system, Internet Protocol (IP) address, domain name, click-activity, referring website, and/or a date/time stamp for visitors.
How Do We Use the Information Collect
We use the information collected for the following purposes:
- To identify you when you visit our website.
- To process your orders and update the delivery status of your orders.
- To secure online transactions, and prevent fraud and payment incidents.
- To manage and enhance customer experience by improving our knowledge of our customers.
- To send marketing and promotional materials related to our products.
Information We Share
Provide a Product or Service You Request: We may share your personal information to comply with your request for the shipment of products to a third-party intermediary.
Social Media Platforms: Our Site contains certain features such as widgets, buttons, content, or other similar services that are provided by third parties (e.g., YouTube, Facebook, and/or Instagram). If you choose to use or interact with these features, certain information may be shared with or collected by those third parties.
Service Providers: Our Site is hosted by Shopify Inc, which provides us with an online e-commerce platform that allows us to sell our products to you. We may share your personal data with Shopify. Your personal data is stored in Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
How Do We Protect Your Information
We are committed to protect your personal data and once we have received your personal data, we use strict procedures and security features to try to prevent unauthorized access. We contractually require that trusted third parties who handle your personal data for us do the same.