Shipping and Handling

Help Center

SHIPPING

SHIPPING METHOD

HOW DO YOU SHIP AND WHAT IS THE PRICING?

WHY DIDN’T MY ORDER COME IN ONE PACKAGE?

WHERE DO YOU SHIP?

HOW DO YOU SHIP?

SHIPPING TIME

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

 

The shipping time will depend on your exact location. However, it usually takes only 1-7 business days for shipping within Malaysia, 3-20 business days for shipping to others countries.

 

HOW CAN I TRACK MY ORDER?

WHEN WILL MY TRACKING INFORMATION APPEAR?

WHY CAN'T I TRACK MY ORDER?

WHY IS MY SHIPMENT STATUS UNCHANGED?

WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?

PAYMENT

PAYMENT METHOD

HOW CAN I PAY FOR MY ORDER?

WHICH CURRENCY ARE YOU USING IN DEPURYL?

ORDER

ORDER

HOW TO PLACE AN ORDER?

HOW CAN I MODIFY MY ORDER?

POST - PURCHASE

DEFECTIVE/DAMAGED ITEMS

WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?

WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS "RETURNED TO SENDER"?

SHIPPING PROBLEMS

WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?

TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?

 

There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insuffiecient or you are absence at the time the packet was attempted to deliver. 


In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.


Otherwise, we are willing to send you a replacement. If the second packet can not reach you, we are  sorry to tell you that we are not able to help you out with this.